Customer Experience Feedback

As Our Valued Customer, We Are Committed to Your Success.

At Carestream, our goal is to make delivering outstanding experiences as easy as possible for our customers and partners, through world-class service and the most innovative solutions on the market.Our employees all make a personal commitment to the behaviors described in this brochure. Through the consistent application of these behaviors, we work to create a customer-centric culture that enables your success.

Interested in Nominating a Carestream Employee for a Customer Champion Award? NOMINATE HERE

Smart Services

A Smart Start to Ongoing Success.

With a Carestream Service Plan, you can protect your equipment investment, maximize system uptime and optimize performance. You’ll gain the confidence that comes with coverage you can count on for the future, without disruptions or gaps, and at a remarkably affordable price. Our plans ensure preventive and proactive care of your Carestream system – with fast access to expert, personal support through our Customer Success Network. Plus, plans can be customized to your needs and your budget.

Cybersecurity

Achieve Tighter Security and Greater Productivity.

Carestream’s decades of innovation in the radiology eld have now yielded the new benchmark in imaging software – ImageView, powered by our remarkable AI-based Eclipse engine. CARESTREAM ImageView Software delivers advanced security capabilities to protect you from the ever-changing cybersecurity risks threatening your standards for patient care, regulatory compliance, reputation and finances.

Smart Link Remote Service

Your Connection to Secure, Direct Remote Services.

CARESTREAM Smart Link remote technology creates a powerful bridge between your Carestream solutions and Carestream’s Customer Success Network. Secure Internet access to expert, global support maximizes your resources and enhances the performance of your DR, CR and Digital Output solutions.

Smart Link Remote Service

Your Connection to Secure, Direct Remote Services.

CARESTREAM Smart Link remote technology creates a powerful bridge between your Carestream solutions and Carestream’s Customer Success Network. Secure Internet access to expert, global support maximizes your resources and enhances the performance of your DR, CR and Digital Output solutions.

Applications Training

Build Applications Expertise with Ongoing Education.

Today, every healthcare facility faces pressure to improve their quality of care – while managing costs and increasing productivity. This is especially true of digital X-ray technology: radiologists and technologists must continually increase their skills to get a high-quality image the rst time – minimizing retakes, accelerating exams and reducing patient exposure. Look to Carestream’s Applications Training Services. They cover Carestream product education, optimization of image quality and the latest advances in image processing. We can help you move from analog to digital. Train new staff members. And keep veteran technologists current on the latest imaging advances.

Contact Carestream

How can we help?

In the US for Service Requests: 1-800-328-2910

For other other countries: www.carestream.com/en/us/services-and-support/world-wide-contacts
Submit a Service Request Online: www.carestream.com/en/us/contact-us/servicerequest
Email Us: health.imaging.tsc@carestream.com

Interested in Nominating a Carestream Employee for a Customer Champion Award? www.carestream.co/exceed